Frequently Asked Questions

How do I enable the keyboard?

To enable Translator Keyboard on your iPhone or iPad:

1. Open Settings on your device.
2. Go to General > Keyboard > Keyboards > Add New Keyboard.
3. Select Translator Keyboard from the list of third-party keyboards.
4. Tap Translator Keyboard again and enable Allow Full Access (required for translation and AI features).
5. When typing in any app, tap and hold the globe icon on your keyboard, then select Translator Keyboard.

Why does the keyboard ask for Full Access?

iOS requires third-party keyboards to have Full Access enabled in order to communicate with external services. Translator Keyboard needs Full Access to:

• Send text to translation and AI services for processing.
• Access voice dictation through the device microphone.
• Display rewarded ads (if you choose to watch them for bonus access).

Without Full Access, the keyboard can only function as a basic text input tool and cannot provide translation, AI assistance, or voice features. We do not log keystrokes, and text is only sent to servers when you explicitly request a translation or AI action. See our Privacy Policy for full details.

How do subscriptions work?

Translator Keyboard offers optional subscription plans that unlock premium features such as unlimited translations and advanced AI writing tools. Subscriptions are handled entirely through Apple’s in-app purchase system:

• Payment is charged to your Apple ID account at confirmation of purchase.
• Subscriptions automatically renew unless you cancel at least 24 hours before the end of the current billing period.
• You can manage or cancel your subscription at any time in Settings > [Your Name] > Subscriptions on your device.

We do not process or store any payment information directly.

How do rewarded ads work?

If you do not have an active subscription, you can earn bonus access to premium features by watching short video ads. Here is how it works:

• You choose when to watch an ad — ads are never shown without your consent.
• After watching a rewarded ad, you receive a set number of bonus translation or AI uses.
• Rewarded ads are provided through Google AdMob. You can manage your ad privacy preferences within the app.

For more information on ad-related data, see our Privacy Policy and Privacy Choices page.

How can I manage my privacy choices?

Translator Keyboard provides a built-in Privacy Dashboard where you can control your ad privacy preferences:

1. Open the Translator Keyboard app on your device.
2. Go to Settings > Privacy Dashboard > Manage Ad Privacy Choices.
3. Adjust your preferences for personalized advertising.

Visit our Privacy Choices page for more details.

How do I contact support?

If you have a question, issue, or feedback, you can reach us by email:

Email: translatorkeyboard.help@gmail.com

We typically respond within 48 hours. Please include your device model and iOS version when reporting a technical issue so we can help you more effectively.